Payment & Shipping
We offer you a number of different safe payment options in our shop. All payment methods are based on prepayment. The payments are secured and encrypted during the ordering process by an SSL certificate. Choose your favorite from the following:
Prepayment Bank Transfer
When paying by bank transfer you can order immediately and simply transfer the amount to our account within the next 5 days. After your order you will receive a confirmation by e-mail including order overview, invoice amount and our bank account details. We will process your order as soon as we have received the money. Your order will be reserved for you for 7 days - enough time to pay by bank transfer.
A payment with PayPal is fast and safe, because PayPal has the advantage that your bank details are only stored there. This means that this data is not sent within the world wide web again with every new online purchase. If you decide to pay with PayPal in our shop, you will be forwarded at the end of the order process. If you are already registered at PayPal, you can log in with your user data and complete the payment. If you are a new to PayPal, you can simply log in as a guest or open a PayPal account and finally make the payment. We as a merchant will receive a confirmation immediately after the payment and can quickly get your order on its way.
With this payment method you will be redirected to Klarna - SOFORT Transfer, where you can transfer your purchase amount easily and safely with the access data from your online banking. A further registration is not necessary. The receipt of payment is confirmed immediately and we can process your order quickly.
Giropay is based on online banking with PIN and TAN and is a payment method offered by over 1,500 banks and Sparkassen. All you need for payment with giropay is an online banking account at a participating bank or Sparkasse. As merchant, we receive a payment guarantee from the bank immediately after successful payment and can therefore prepare your order for shipping immediately. You do not need to register to use Giropay.
You can also pay comfortably with your credit card. We accept both MasterCard and VISA credit cards. All order and credit card data will be transmitted to us only encrypted. Your credit card payment will be done via a payment form of the BS Payone payment platform. BS Payone is one of the largest payment service providers in Germany and complies with the PCI security standard of VISA and MasterCard. In that way you can safely pay online.
We reserve the right to postpone delivery dates, of course in consultation with you, if weather conditions (e.g. at temperatures <-10°C or > 35°C) do not permit safe live animal shipping.
Live Animal - Shipping conditions
We ship to most EU-countries. Please check the list below for more information on country specifics shipping costs.
We ask for your understanding that a delivery to remote areas like islands is not possible without further ado. Please contact us before placing your order, so that we can clarify whether a delivery can be carried out.
Live animals will be shipped to your desired Date of Arrival, but within 14 days. Transport time of animals takes a maximum of 24 hours. Live animals for EU-wide orders are shipped on weekdays Monday to Wednesday. That means the parcel arrives on Tuesday - Thursday. There is no shipping on Sundays and Public holidays. For Dry goods, if no other deadline is stated in the product description, products will be delivered within 1-3 working days or within 2-7 working days respectively for EU-wide deliveries after order confirmation. For Prepayments, the delivery period begins after receipt of payment.
Local Pick-Up in Bentwisch is of course possible:
Innovations- und Trendcenter ITC Bentwisch
House 1, First floor
Please contact us after your order so that we can arrange a pick-up date and time.
Live Animal - Shipping procedure
Please note that the animals you have ordered must be prepared for shipping by us after the receipt of payment and agreement of the delivery date. Therefore, orders should be placed at least 1 day before the desired shipping date. After ordering you will receive an order confirmation by e-mail with delivery or pick up date. All animals will be packed carefully and professionally by us and then handed over to our shipping partner GO! or UPS Express. Within the next 24 hours the order will be delivered to the shipping address. Please be on the agreed date at the delivery address you have given us. If the courier service has difficulties finding you, he or she will try to reach you by phone. Therefore you should always have your phone at hand on the day of delivery.
Always know where your package is - Shipment tracking
With the shipping confirmation email you will receive a link, where you can track the status of your package online at any time.
Our promise: Live Arrival
All animals are cultivated, cared for and packed by us with the best knowledge and conscience. We promise that your ordered animals will arrive healthy and alive. Please also accept damaged parcels, as a return to us means the certain death of the animals. You do not need to worry in this case; we will repay for any unforeseeable inconvenience. However, you should first check whether the health of the animals is really affected by the damaged packaging. Despite all the care taken in preparing the shipment, it may happen that an animal dies during transport. Please immediately document the Dead-on-Arrival by taking photos. For the photo documentation, the dead animals must be left in the sealed transport bag. Please send us the photos by email within 24 hours after arrival of the animals to firstname.lastname@example.org. Further details can be found in the complaint procedure.
Live Animal - Packaging
The price for shipping includes the costs for reliable transport and safe packaging. The packaging includes the following:
- environmentally friendly thermobox
- sturdy outer packaging
- Labels for trouble-free animal transport
- Heat- or Coldpacks (depending on weather conditions)
- Double-walled transport bags for fish
- Special packaging for corals
- biodegradable packaging chips
- Oxygen supply for sensitive animals
Live Animal - Shipping costs (including value added tax)
We ship free of charge within Germany for orders over 199 €. For other EU-countries and orders over 199 €, we reduce shipping costs by 20 €.
Shipping days for GO! Express (Germany, Austria and Poland): Monday - Thursday (Arrival: Tuesday - Friday). Friday-Shipping with Arrival on Saturday only possible within Germany and for an extra charge of 15 €.
Shipping days for UPS Express (EU-countries listed below): Monday - Wednesday (Arrival: Tuesday - Friday)
Shipping costs GO! Express (Germany, Austria, Poland):
|to 98,99 €||99 to 198,99 €||over 199 €||Transport Duration|
|Germany||29,99 €||19,99 €||0,00 €||max. 24 h; Arrival till 12 pm|
|Poland||69,99 €||59,99 €||39,99 €||max. 24 h; Arrival till 3 pm|
|Austria||54,99 €||44,99 €||24,99 €||max. 24 h; Arrival till 3 pm|
|Local Pick-Up||0,00 €||0,00 €||0,00 €||Please contact us|
|Saturday Delivery (Germany)||+ 15,00 €||+ 15,00 €||+ 15,00 €||max. 24 h; Arrival till 12 pm|
Shipping costs UPS Express Overnight:
|to 198,99 €||over 199 €|
|Belgium, Denmark, Netherlands||35 €||15 €|
|France, Luxembourg||45 €||25 €|
|Italy||55 €||35 €|
|Spain, Sweden||65 €||45 €|
|Finnland, Greece, Ireland, Portugal, Slovakia||75 €||55 €|
|Czechia, Slovenia||85 €||65 €|
|Bulgaria, Croatia, Estonia, Latvia, Lithuania, Rumania, Hungary||95 €||75€|
|Northern Ireland||160 €||140 €|
Minimum order value is 50 €.
Dry Goods - Shipping costs (including value added tax)
We ship free of charge within Germany for orders over 99 €.
Shipping duration within Germany is 2 - 5 working days. An Express Delivery is possible.
Shipping duration for other EU-countries is 3 - 7 working days.
Shipping costs Standard Shipping DPD:
|to 99 €||over 99 €||Express (24 h)|
|Germany||4,99 €||0,00 €||14,99 €|
|Weight surcharge (Sand, Salt, Rocks)||9,99 €||9,99 €||9,99 €|
Shipping costs Standard Shipping other EU-countries:
|Austria, Belgium, Luxembourg, Netherlands||9,99 €|
|Czechia, Denmark, France||12,99 €|
|Italy, Poland||14,99 €|
|Greece, Ireland, Monaco, Portugal, Spain, Sweden||16,99 €|
|Bulgaria, Croatia, Estonia, Finnland, Hungary, Latvia, Lithuania, Rumania, Slovakia, Slovenia||19,99 €|
|Weight surcharge (Salt, Sand, Rocks)||9,99 €|
Any Questions? Write us!
Mail: email@example.com; contact form; phone +49 381-660 98 171